Privacy in plain language
We use personal information to respond to packaging enquiries, prepare quotations, review artwork, process orders, arrange delivery and provide customer support. We do not sell personal information.
About this Privacy Policy
This Privacy Policy explains how custom packaging wholesale collects and uses personal information when you visit our website, submit a quote request, contact our team, provide packaging artwork or place an order.
It also explains the choices and data protection rights that may be available to you. This policy should be read alongside our Terms and Conditions and any separate Cookie Policy displayed on the website.
Who is responsible for your information
custom packaging wholesale is responsible for deciding how and why personal information covered by this policy is used.
custom packaging wholesale 65 London Road, Penpont, DG3 6TU, United Kingdom sale@custompackagingwholesale.co.ukInformation we collect
The information we collect depends on how you contact us and the custom packaging service you require. It may include:
- Your name, job title, company name and business contact details.
- Email address, telephone number, billing address and delivery address.
- Box style, dimensions, quantities, materials, printing and finishing requirements.
- Artwork files, logos, product images, dielines and packaging specifications.
- Quotation, invoice, payment and order information.
- Emails, telephone notes and other correspondence with our team.
- Information supplied when reporting a delivery, quality or customer-service issue.
- Technical website information such as your IP address, browser, device type, referring page and cookie choices.
Please avoid including unnecessary personal or sensitive information in artwork files, project notes or uploaded documents.
Where information comes from
Most information is provided directly by you through our quote forms, emails, telephone calls, artwork submissions and order correspondence.
We may also receive business contact information from another employee or representative of your organisation, delivery providers, payment providers or publicly available business sources where it is lawful and appropriate to do so.
How we use personal information
We may use personal information to:
- Respond to packaging enquiries and recommend suitable box materials or structures.
- Prepare quotations based on dimensions, quantities, printing and finishing requirements.
- Review artwork, dielines and production specifications.
- Process payments and maintain transaction and accounting records.
- Manufacture, pack, dispatch and deliver custom packaging orders.
- Provide order updates and customer support.
- Investigate shortages, damage, print concerns or other order-related issues.
- Protect our website, forms, customers and business against fraud, spam and misuse.
- Meet tax, accounting, legal and regulatory responsibilities.
- Improve our website, services and customer experience using appropriate analytics.
Our lawful bases for using information
The lawful basis depends on why the information is being used:
| Purpose | Typical lawful basis |
|---|---|
| Responding to a quote request or preparing an order | Steps before entering a contract and legitimate interests |
| Manufacturing, payment and delivery | Performance of a contract |
| Tax and accounting records | Legal obligation |
| Fraud prevention, security and service improvement | Legitimate interests |
| Optional marketing or non-essential cookies | Consent where required |
Where we rely on legitimate interests, those interests may include responding to business enquiries, operating and improving our packaging services, maintaining security and protecting legal rights. We consider whether those interests are overridden by the rights and interests of the individual.
Who we share information with
We may share relevant information with trusted service providers where necessary to provide our services. Depending on the order, these may include:
- Packaging manufacturers and production partners.
- Artwork, printing and pre-press service providers.
- Couriers, freight providers and delivery partners.
- Payment, banking and accounting providers.
- Website hosting, email, security and IT service providers.
- Professional advisers, insurers, regulators or law-enforcement authorities where appropriate.
Service providers should receive only the information reasonably required for their role. We do not sell personal information.
International data transfers
Some technology, hosting, email, analytics or production service providers may process information outside the United Kingdom. Where personal information is transferred internationally, we use an appropriate transfer mechanism or safeguard where required by applicable data protection law.
You may contact us for further information about the safeguards relevant to your personal information.
How long information is retained
We retain personal information only for as long as reasonably necessary for the purpose for which it was collected and to meet legal, accounting, tax, warranty, fraud-prevention and dispute-resolution requirements.
The appropriate retention period depends on the type of information, the status of the quotation or order, applicable legal requirements and whether the information is needed to establish, exercise or defend legal rights. Information that is no longer required is deleted, anonymised or securely disposed of where reasonably possible.
Marketing communications
Where permitted, we may send relevant information about our packaging services to business contacts. You can ask us to stop direct marketing at any time by using the unsubscribe option in the message or contacting us.
Your right to object: you have the right to object to the use of your personal information for direct marketing at any time.
Your data protection rights
Depending on the circumstances and lawful basis, you may have the right to:
- Request access to personal information held about you.
- Request correction of inaccurate or incomplete information.
- Request deletion of personal information in certain circumstances.
- Request restriction of certain processing.
- Object to processing based on legitimate interests.
- Request portability of certain information.
- Withdraw consent where consent is the lawful basis.
- Complain to the Information Commissioner's Office.
These rights are not absolute and may not apply in every situation. We may need to confirm your identity before responding to a request.
How we protect information
We use reasonable technical and organisational measures intended to protect personal information against unauthorised access, alteration, disclosure, accidental loss or misuse.
Access should be limited to people and service providers who require the information for a legitimate business purpose. However, no method of internet transmission or electronic storage can be guaranteed as completely secure.
Third-party websites
Our website may contain links to websites operated by other organisations. Their privacy practices are controlled by their own policies. We recommend reviewing the privacy information of any external website before submitting personal information.
Changes to this policy
We may update this Privacy Policy when our services, website tools, processing activities or legal responsibilities change. The latest version will be published on this page with an updated revision date.
Privacy enquiries
Questions, requests or complaints
To ask a privacy question or exercise a data protection right, contact us using the email address below. Please provide enough information for us to identify the relevant enquiry or order.
sale@custompackagingwholesale.co.uk